These account closure terms describe how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Pending Balances and Cashout Rights
A voluntary closure does not remove your right to withdraw real-money funds not under a lawful restriction. After I close the account, I will determine the withdrawable balance and return it to a payment method that passes my verification checks. Germany users should confirm the payment method corresponds to the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you are due to pay any amount to Spinjoys Casino, I may offset that debt before sending back the remaining balance.
Identity Checks Before Finalising Closure
Before I finalise a closure, I may ask you to provide a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this supports my obligation to keep accurate records and block unauthorised access. I will not action a closure if the identity information you provided earlier conflicts with the request.
Submit documents through the secure upload link I provide https://spinjoys.com.de/legal-and-affiliates/. I do not ask you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is required to safeguard your funds and my platform. I retain verification records according to the retention rules outlined later in these terms.
Compliance Closure and Obligatory Measures
I could be obligated to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I can act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will inform you the decision and the category of the reason unless faz.net a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Record Keeping After Account Deletion
After your account is deleted, I hold certain personal and transactional data to satisfy legal, tax, and anti-money laundering duties. For Germany users, retention periods adhere to applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately consented.
I may keep records of the closure action, the reason code, and communication with you. This assists me prove the closure was handled correctly. You may file a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention obligation.
Affiliate Account Closure and Commission Impact
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Deactivation of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Qualification for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Voluntary Closure Procedures
To shut down your account by choice, provide a written-down request using the contact details provided in my help centre. I request you to state your linked email address and the purpose for account closure so I can process the request efficiently. I may require a conclusive identity check before processing the account closure. My support team will confirm the request and provide you a tracking number.
After I get a complete request, I normally complete voluntary closure within five business days. If further documents are needed, the period may stretch. Do not create or utilize a new account during this time because that can hold up the termination. I will transmit a confirmation email when the account has been closed and no additional play is permitted.
Extent of These Account Closure Terms
These terms govern Spinjoys Casino accounts registered to users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements could apply. The scope includes closures initiated by you, closures I carry out for compliance or security reasons, and closures that result from a regulatory instruction. They function with my general terms and applicable law.
I may update these closure terms now and then, but changes shall not impact a closure request already in progress unless the law requires it. If any condition is unclear, obtain independent advice before submitting a request. The language of the operational account record is English, but Germany users may reach my support team for explanations.
Restoring and After-Closure Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.